A&S Dental Surgeons Ltd
A&S Dental Surgeons Ltd 

Complaints Procedure for A&S Dental Surgeons Ltd

At A&S Dental Surgeons Ltd, we endeavor to provide our patients with the highest level of care and service at all times, we therefore hope that you will find that your patient experience with us exceeds your expectations, at each and every visit and contact made with ourselves.

If for any reason, you find yourself dissatisfied with any element of the care you have received with us, we would encourage you to contact our practice manager, Meg Daniels in the first instance, in the hope that we may resolve your complaint quickly and effectively.

Meg is best contactable on email at:meg@aandsdental.co.uk

Meg will acknowledge the patient’s complaint in writing and enclose a copy of our complaints procedure policy, as soon as possible, (normally within two working days). We will seek to investigate the complaint within 10 working days of receipt to give an explanation of the circumstances which led to the complaint.

If you remain dissatisfied after this initial process, you may elevate your complaint to one of our governing bodies. Please find a copy of our complaints procedure below, where you can find more information about the various governing bodies to whom you may raise a complaint, along with their contact details.

Complaints procedure.doc
Microsoft Word document [32.0 KB]

 

 

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Making an appointment:

 

Tel:

01274 541643

 

E-mail:

admin@aandsdental.co.uk

 

WhatsApp:

07752095496

 

Address

A&S Dental Surgeons Ltd

65 Duckworth Lane 

Bradford BD9 5EU

 

You can also use our contact form.

 

Opening hours

Mon - Thurs 08.30am -5.15pm Friday 08.30am - 1.15pm

 

If you have a problem outside our opening hours, please dial 111.

 

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News

 

We are very sad to be having to say goodbye to our wonderful dentist, Dr Harry Charalambous. Harry has been a wonderful asset to A&S Dental Surgeons and we are certain that he will flourish in his new role. We wish him all the best in his bright career ahead of him.
 
We would also like to take this oppurtunity to welcome the lovely Dr Dhanish Jabbar who will be joining our A&S team as our new FD dental practitioner.
We look forward to working with Dhanish and we hope that you give him a warm welcome when you meet him :)
 
 
 
Great news....We have just been accredited for our 16th year with the BDA as a good practice!!
 
The BDA good practice is a scheme which offers dental practices a way to quality assure their service and to inform patients that they are committed to working to a high standard of good practice set by the profession's national association This means we can aim to keep up-to-date with nationally agreed standards of good practice in order to provide the best care for our patients.

We are assessed periodically, throughout our membership to ensure our practice is meeting the Scheme requirements.

Achieving the best possible outcomes for our patients depends upon the skills and professionalism of the whole dental team; our dental team has made this commitment to your dental care.
 
We are pleased to report that we had fantastic feedback from the BDA on the standard of our work :)
 
We would like to welcome Naiymah to the A&S Team!
Naiymah has joined our team as Nafesa leaves to enjoy her maternity with her new baby. Please join us in giving Naiymah the warmest of welcomes to A&S dental.
 
We would like to congratulate our lovely associate dentist, Nafesa and her family on the recent birth of her beautiful daughter.
We do hope you enjoy this precious time with your new addition and the whole team looks forward to meeting her in better times to come.
Congratulations!!
 
We would like to remind our patients that although we do indeed offer a fantastic text message reminder service, we cannot always guarantee this service. The system we use to provide this service is automated, and as such may fail from time to time. We would therefore recommend that our patients make a note of their appointment time and date at the time of booking. Thank you
 

It's so lovely to see a returning nurse Kelly. She started her dental nursing with us in 1994. She then left us for 9 years. However its so lovely to have her back!

We would also like to welcome our new trainee nurses Molly & Anaiyah

 

A big well done to Areej, who has recently passed her exams and is now a fully qualified dental nurse.

And an equally huge well done to Adeel, who has also recently passed all of his exams with flying colours, and is now a fully qualified dental nurse.

 

Congratualtions to both Madhia and Charlotte, who have both qualified in BDA dental radiography for dental care professionals. Well done! 

In an effort to help reduce plastic waste we are now stocking interdental brushes with the bamboo handles.

Need an NHS Dentist?

For a limited period only we are now accepting new under 18 patients. For more information please visit the practice or call us on 01274 541643.

 

BDA Good Practice Accreditation

 

We are proud to announce that A&S has been re-accredited with our BDA Good Practice Gold Award for 2019.

 

This is our 15th year of accreditation, for more details click here.

 

NHS Leeds, Bradford & Airedale Health Promoting Dental Practices Award

 

A&S have been awarded the highest level (Step 3+) of this local award, which we have held since its inception. Briefly, this award recognises our commitment to preventative dental care; team training and advice on wider health issues such as smoking cessation advice.

As many may be aware, our dentists Paresh Parmar and Paresh Nakashree have set up in partnership together. We have two female dentists joining our team from May 2019 - Welcome to Nafesa Ahmed and Laura Ebbage.

We were pleased to help Public Health England with a recent study of adult oral health. Which is vital for the planning of health improvement programmes and dental surveys. Thank you to all of the patients who took part in this survey.

Congratulations to Sarah - Jayne and Charlotte who have both recently passed their exams and are now fully qualified Dental Nurses

WHITENING

Due to our whitening offer price of £199 being so popular, we have decided to keep this as our permanent price, so now you can have a lovely sparkling smile for only £199! please contact the practice for further information on 01274 541643

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